Keynote Power Panel

Wednesday, April 23, 2014
10:15 a.m. – 11:10 a.m.

We’ve brought together some of the best, brightest, and most experienced operations executives to discuss where direct-to-customer operations is heading, and where you should be spending your time and money. As DTC operations become more and more important to your company’s success, attending this session is crucial for your company, and for your personal future.

Bill Kuipers, Partner at Spaide, Kuipers & Co.

Chip Edgington, Executive Vice President, Operations, OSP Group
Dan Marous, Executive VP, Supply Chain IT, Finish Line
Katie Langrock, COO, Commando
Kunal Thakkar, Vice President, Operations North America, Newegg
Randy Jaunzemis, Vice President, Distribution & E Commerce Fulfillment, Guitar Center, Inc.

Stay tuned! More merchant power panelists to be announced.


Top Operations Power Panelists Bios:

BillKuipersFullHeadshotBill Kuipers, Partner, Spaide, Kuipers and Company

Bill Kuipers has 35 years of senior level operating experience in multichannel commerce – way before it was cool.  With first-hand experience ranging from the loading dock to the board room, he brings a refreshingly practical perspective to operations management and distribution strategies.

He is a recognized authority on all aspects of fulfillment, including distribution and warehouse management, information technology, order processing, customer service and inventory management.   Spaide, Kuipers and Company is one of the most respected providers of operations management and information technology solutions for multichannel commerce. Bill is consistently one of our most popular speakers.


Chip_Edgington_Headshot_webChip Edgington, Executive Vice President Operations, OSP Group

Chip has more than 30 years of operational experience working in leadership and/or executive level positions. He joined OSP Group, formerly Redcats USA, in 1999, and is currently the Executive Vice President of Operations. Prior to OSP Group, he held senior level operations positions with Time Inc. and The Limited.

His responsibilities at OSP Group include the daily operation of 1.5 million square feet of highly automated fulfillment center space divided between Indianapolis and Plainfield, Indiana; directing all international and domestic logistics support; and two customer contact centers based in Indianapolis, Indiana, and El Paso, Texas. He has strategically integrated systems, engineering and lean processes in large-scale operations, while at the same time, successfully building strong cross-functional teams. He sits on the Executive Team for OSP Group and has played a key operational role in the acquisition, integration and/or divestitures of a number of businesses over the past decade including supporting the recent sale of the OSP Group to private equity groups Charlesbank Capital Partners and Webster Capital.

Within the industry, he sits on the board of Conexus Indiana, an industry-driven advanced manufacturing and logistics initiative.


Dan_Marous_webDan Marous, Executive VP, Supply Chain IT, Finish Line 

Dan Marous was named Executive Vice President of Supply Chain and Information Technology at Finish Line in August 2013. He previously served as Senior Vice President of Supply Chain after joining the company in March 2013. Dan leads the vendor to consumer supply chain management and IT functions for the organization with a scope of more than 650 Finish Line stores to include direct-to-consumer processes, The Running Specialty Group as well as overseeing the logistics and systems behind distributing Finish Line’s athletic inventory in more than 650 Macy’s locations across North America.

Prior to Finish Line, Dan was Vice President of Supply Chain for Staples. He held a variety of positions during his tenure with Staples, including Vice President General Merchandising Manager, Vice President of Inventory Management and Director of Logistics’ Planning and Engineering. Earlier in his career, Dan spent five years in the Financial Development program at Procter & Gamble.

Dan is a member of the Council of Supply Chain Management Professionals, the Supply Chain Executive Board and the Distribution Business Management Association.
Kunal Thakkar, VP of Operations North America, NeweggKunal-Thakkar

As the Vice President of Operations at Newegg, Kunal Thakkar oversees the company’s global supply chain functions, including managing warehouse operations and transportation service providers.

Prior to joining Newegg, Mr. Thakkar was the vice president of global operations and business strategy at a fashion apparel wholesaler, where he was responsible for the strategic and operational leadership of the company. In this role, Mr. Thakkar designed and implemented a fully automated distribution center, helped double the company’s sales, and improved its profits. He also served as a supply chain management consultant at UPS Professional Services where he worked with numerous Fortune 500 companies to help streamline operational processes and improve efficiency.


Randy_Jaunzemis_Headshot_webRandy Jaunzemis, Vice President, Distribution & E Commerce Fulfillment, Guitar Center, Inc

Randy has more than 25 years of operational experience working in leadership level positions.  He joined Guitar Center Inc. in 2001, and is currently the Vice President of Distribution & Fulfillment.  Prior to Guitar Center, Randy held leadership positions with The Sports Authority and The Limited.

Randy’s responsibilities at Guitar Center include the daily oversight and operation of the retail distribution network, consisting of 800k square foot automated retail distribution center in Indianapolis, Indiana, 60k square foot by-pass operation in Chino, California both of which support and service over 250 Guitar Center retail locations nationwide.  He also has oversight of Guitar Center Inc. 800k square foot domestic and International fulfillment center in Kansas City, Missouri.  The fully automated facility services a family of Guitar Center Inc. e-commerce brands consisting of Guitar Center, Musicians Friend, M123, Music and Arts and Woodwind Brassswind.