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Warehouse/Fulfillment/Returns Track


How to Expand Your DCs or Push Your Present One to Its Limits

Wednesday, April 23 8:30 AM - 9:20 AM
Room: Ballroom 4
Handling customer demands requires an efficient and well laid-out warehouse that optimizes every square inch of your available space - especially, if you have to get creative during peak season. In this session, whether you are looking to expand your distribution center or just take your current facility to maximum efficiency, you will learn the fundamentals that every warehouse manager needs to know to create an effective warehouse - no matter how many facilities you operate.

Speakers:

Jim Barnes, Senior Managing Partner, President, CEO, enVista
 
Nancy Perronie, Vice President, Distribution Services, Ann Taylor
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Stage Stores Ecommerce Fulfillment Operations: A Near Term Fulfillment Approach

Wednesday, April 23 11:25 AM - 12:15 PM
Room: Ballroom 4
Implementing a fulfillment operation within an existing store-based retailer can be challenging due to unpredictable and rapid growth in early years. Ecommerce fulfillment peak periods usually occur at different times than retail store-driven peaks, and questions still abound about whether new ecommerce business penetrations will follow the store-based geography. Will cannibalization of store sales occur when the ecommerce site is launched? Senior management is often reluctant to invest large amounts of capital on long term plans due to these questions and other uncertainties.

Learn from Stage Stores (operating nationwide under the Bealls, Goody’s, Palais Royal, Peebles, Stage, and Steele’s nameplates) about their experience in hedging for the long term, by implementing an effective near term fulfillment operation with limited capital investment, while still providing high service levels in bringing moderately priced, name brand merchandise to their customers. From the experiences and lessons learned from the leaders of this effort, this session will provide practical insights into near term and long term fulfillment center planning, design, and implementation, even for those who don’t have stores!

Speakers:

Gough Grubbs, Senior Vice President,Distribution, Logistics, Stage Stores
 
Steve Johnson, Managing Partner, Johnson Stephens Consulting
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Systems Integration for Multichannel Management

Wednesday, April 23 11:25 AM - 12:15 PM
Room: Ballroom 7
You’ve made a major investment in selecting the best order management system for your business, with all your major managers on board to get the process done right. That was “the sprint.” Now comes the hard part: the make-or-break marathon of system implementation, which is doubly difficult because it demands intensive management as well as attention to detail. This session will:
• Help you plan for an orderly process that allows enough time to get it done right
• Eliminates stumbling blocks that can stall or derail your efforts
• Assures that when the system is ready to “Go Live” it actually does

Panelists:

Ernie Schell, Executive Director, Marketing Systems Analysis
 
Chris Brenner, Vice President, PetSolutions
 
Larry Maher, VP, Marketing, MACH Software
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Returns Power Panel: Best Omnichannel Returns Processes

Wednesday, April 23 2:00 PM - 2:50 PM
Room: Ballroom 4
Most merchants agree that their returns processes are far from perfect, especially in an “omnichannel” world. To help you learn the best practices on returns, we have pulled together a Power Panel of merchants and experts. Here’s a chance to discover a road map that will make your returns handling a reason for customers to do business with you. We will explore how to:
• Improve returns operational efficiency
• Save dollars in your processes
• Create an incremental revenue stream
• Reduce contact center involvement
• Create improved customer experience and retention
• Create cross-channel marketing opportunities
• Boost asset recovery savings

Moderator:

Ellen Shannon, Chief Content Director & Publisher, Multichannel Merchant

Panelists:

Patrick Allard, Senior Vice President, Sales and Business Development, Newgistics
 
Eric Roberson, Director, Operations, Title Nine
 
Jason Seemann, Senior Manager, Omnichannel and Order Management, Abercrombie & Fitch
 
Ryan Culver, Director, Supply Chain, FULLBEAUTY Brands
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Picking, Packing, and Shipping

Wednesday, April 23 3:40 PM - 4:30 PM
Room: Ballroom 4
What are the challenges you will be faced with in picking, packing and shipping as your order volume increases and you implement the tools to help streamline these processes? The session will:
• Review the various methods of piece picking
• Help determine which shipping services would be available and which shipping carton to use based on an order's contents
• Help the processes to increase order picking efficiency and Customer Service

Three Educational Take-Aways:
1. What are best practices for piece picking
2. Resource recommendations on how to find product solutions
3. Ideas on how to determine what solutions are most appropriate for your operation

Moderator:

Kenneth Ruehrdanz, Ken Ruehrdanz, Manager, Distribution Systems Market, Dematic Corp

Panelists:

Mike Schwarz, CEO, RibbedTee.com
 
Jamie Salvatori, Owner, Vat19.com
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Which Warehouse Technologies Are Right for You

Thursday, April 24 8:45 AM - 9:35 AM
Room: Ballroom 4
Figuring out which Warehouse Management Systems, and material handling technologies are right for your operation can be a difficult decision since there are so many facets involved. Our warehouse expert will share his methodology, industry best practices, and valuable lessons learned if you are planning on upgrading existing warehouse technologies. We’ll review major systems as well as handheld technologies, and everything in between. You will also be able to take home some tips and techniques for getting more out of the technology you probably already have in place.

Panelists:

Jerry Johnson, (Gone), KNAPP Logistics Automation Inc.
 
Rich Balcum, Fulfillment Director, Calendars.com
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Cutting Costs in the Warehouse

Thursday, April 24 10:15 AM - 11:05 AM
Room: Ballroom 4
The latest strategies, tactics and best practices on how to cut costs during the fulfillment process without sacrificing production or the customer experience. In this session, listen to warehouse masters discuss how they were able to maximize service, fulfillment and operational efficiency finding every opportunity to do more with less. You’ll leave the session with a checklist of money-saving ideas.

Speakers:

Bill Richardson, President, COO, Bare Necessities
 
Chris Crawford, Warehouse Operations Manager, Magellan’s & CBNB.
 
Tim Holody, COO, Seta Corp.
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How to Tackle Slow Moving Inventory

Thursday, April 24 11:20 AM - 12:10 PM
Room: Ballroom 4
Slow moving inventory is an issue that retailers never want to have, but more likely than not, will. But that doesn’t mean you have to let slow moving inventory collect dust. In this session, whether you have leftover SKUs that come in the hundreds, the thousands, or even the handful, you will learn powerful inventory control strategies that will minimize stock, and turn slow moving inventory into a profit all the while still keeping your customers happy.
Panelists to be announced.

Panelists:

Joe Palzkill, Gone, SPI (Software Paradigms International, LLC)
 
Steve Addy, Director, Customer Service, Phillips Pet Food & Supplies
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Improving Inventory Management with Forecasting Accuracy in an Omnichannel World

Thursday, April 24 2:15 PM - 3:05 PM
Room: Ballroom 4
In the ecommerce world, managing inventory is all about crosschannel visibility and getting your products to the consumer whenever and however they want it no matter where they shop. Simply put, if you don’t have an effective inventory strategy in place, you will see your financials tied up in slow moving inventory, an increase in picking errors, and quite possibly, missed sale opportunities due to out-of-stock goods. We will discuss how to plan if you are sharing inventory across retail and ecommerce. In this session you will learn about the best practices and techniques for managing and identifying your inventory and how to conduct the most effective and accurate forecasting.
Below is our panelist, more to be announced.

Speakers:

Ed Stevens, Founder and CEO, Shopatron
 
Dana Pappas, COO, Plow & Hearth LLC
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Preparing for Peak in the Warehouse

Thursday, April 24 3:45 PM - 4:35 PM
Room: Ballroom 2
No matter what your peak season is, your entire operation better be prepared to meet customer’s expectations. Peak is a perfect example of how poor inventory plans can affect sales. But if you manage your inventory against a promotional calendar, everyone within the ecommerce team will come out a winner. After attending this session, you will walk away with the toolsets needed to create an efficient and planned out warehouse that optimizes every square inch of your space during the peak season. In this session, you’ll hear first-hand how warehouse and inventory professionals meet the demanding challenges of a peak season and how you can adapt your practices and warehousing methods to efficiently keep up.

Moderator:

Adrian Grigg, Director of Retail Business Development, GEODIS

Speaker:

Anthony Vicars, Vice President of Operations, Framebridge

Panelist:

Nikki James, Operations Manager, Pacific Sunwear
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Best Practices in Receiving

Thursday, April 24 3:45 PM - 4:35 PM
Room: Ballroom 4
Receiving is an often-overlooked process in the distribution center. It is common for DC managers to focus mainly on the picking and packing functions instead. However, it should be considered the first place a merchant can create an efficient warehouse. If your receiving isn’t done correctly and accurately, it might have a direct impact on your order selection and inventory. Attendees of this session will learn how to get every product visible and ready for sale with no errors and in the least amount of time.
Merchant panelists to be announced

Speaker:

Angie Stocklin, Co-founder/COO, One Click
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