Operations Management Track

How to Improve Your Project Management for a Successful System Implementation

Wednesday, April 23 8:30 AM - 9:20 AM
Room: Ballroom 1
Over 50% of all Order Management Systems (OMS), Enterprise Resource Planning (ERP) systems, and Warehouse Management Systems (WMS) are not implemented on time and or within budget. Come hear how three multichannel executives have successfully Project Managed system implementations.

The panelists will explore:

• The reasons why the plans and estimates made during the system selection phase often fail to be accurate in the implementation phase?
• How do you get more accurate estimates for professional services for implementation, modifications, conversion, training, equipment, etc.
• Should the system vendor act as the Project Manager for the implementation versus a company executive or external manager?
• Does the system vendor have a proven methodology and standards for implementation?
• Have you talked to references, in detail, to understand the vendor's strengths and weaknesses in implementing?
• How complete are your project plans for not only the vendor’s responsibilities, but your total project plans for the training, “Go Live” and the cultural change in your business processes and systems?
• How will you communicate plans and changes to all stakeholders?
• How do you keep “Scope Creep” from adding risk, cost and elongating the schedule?
• What are the best ways to track and manage the unplanned changes and change requests that will happen during the implementation?

If you are planning to replace your OMS, ERP or WMS systems, come hear how these three executive panelists have successfully managed their systems implementations.
Below is our moderator and panelist, more to be announced.


Curt Barry, Founder and Chairman, F. Curtis Barry & Company


Jacqueline Holbrook-Hill, Director, Accounting for Museum Shops, Ecommerce and Catalog, The Art Institute of Chicago
Tyce McIntosh, President, Natural Solutions
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End-To-End Ecommerce - Transform Your Company Priorities, Processes, and Customer Experience

Wednesday, April 23 8:30 AM - 9:20 AM
Room: Ballroom 7
Ecommerce is no longer a standalone channel but a core capability and priority. All too often, especially in B2B companies, ecommerce has been an afterthought and the systems that have been used for ecommerce have only furthered that behavior, often existing separately and disconnected from the rest of the organization. Forward looking companies are taking a different approach to this and putting ecommerce at the center of their technology infrastructure, fully integrated with their front and back office, transforming how the whole company thinks about transacting business and customer experience. In this session, a panel of merchants and industry experts will discuss how this approach is possible and how its resulting in breakthrough results for the business.


Ranga BodIa, Wholesale Distribution Industry Lead, Oracle (NetSuite)


Tobi Skovron, Brand Executive, PetLoo Brand at Radio Systems Corporation
Adam Harper, Director of Administration, CMP Corporation
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Learning from a Lean Process Journey

Wednesday, April 23 2:00 PM - 2:50 PM
Room: Ballroom 7
OSP Group began their Lean Journey in 2008. In this presentation, you will learn about the successes and obstacles faced by one company to successfully transform to a Lean Culture.

Specific topics include:
• What is Lean Processing and how can it help your company?
• Lean Tools that can be utilized by any company
• OSP Group approach to implementing Lean
• Sustaining, Measuring and Creating Accountability
• How your company can begin Leaning out waste from your processes

This session will give practical insight and lessons learned from the leader of this transformation, proving beneficial for any company or individual who is considering implementing Lean Principles.


Tim Gerardot, Senior Engineering Manager - Lean and Process Engineering, FULLBEAUTY Brands
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Winning Hiring Strategies for the Contact Center and Warehouse

Wednesday, April 23 3:40 PM - 4:30 PM
Room: Ballroom 7
How do you hire people that are the right fit not only for your organization, but for the job? What qualities do good contact center and warehouse employees need? Are some people better in small or large companies? How do you recruit? Where do you recruit? Do you have an employee referral program? Do you use testing, and if so, what tests do you use? How important are references and work history? Does education matter? Are you happy with your human resources department – what should you expect from them? What questions should you ask in an interview? How does filling positions internally differ from your traditional hiring practice? How do you staff up for peak season? Do you utilize temp-to-hire workers? This session will help you improve your ability to hire the best employees for your organization.


Anne Embrey, Vice President, Continuous Improvement, Replacements Ltd.
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The Great Picture Show: Real World Examples of What Works in the Distribution Center and Why

Wednesday, April 23 3:40 PM - 4:30 PM
Room: Ballroom 1
Twenty site-visits rolled into one hour! A picture is worth a thousand words, and this session is nothing but pictures. Observe actual photographic examples of successful distribution methods and layouts, and some not so successful. The informal and brief commentary will provide a practical explanation of when and why they make sense. Photos are constantly updated and selected from dozens of different operations to highlight specific examples, including:

• Best practices and innovations
• Practical fixture and equipment options
• Processing alternatives
• Techniques to handle extreme peak season volumes
• Low tech ideas with a big bang
• High tech tips from the big guys
• Facility layout and design considerations
• How systems can make a difference
• Examples from the dreaded ‘don’t let this happen to you’ file

This session is always a conference favorite, and the photos are constantly updated. Enough PowerPoint, already… here’s the real thing!


Bill Kuipers, Partner, Spaide, Kuipers and Company
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The Ins and Outs of Outsourcing

Thursday, April 24 8:45 AM - 9:35 AM
Room: Ballroom 7
When should you outsource? What should you outsource? What are the economics of outsourcing vs. in-house? How do you keep a great customer experience? Should you outsource at peak season only? What about outsourcing the management of your fulfillment but owning your own facility? Should you outsource your global operations? What questions should you ask a perspective outsource vendor? What challenges will you have? How do you monitor the job that they are doing? How do you measure if it is working? Bring all the questions you can – our experts will be ready for you.


Doug Sternberg, Executive Vice President, Client Strategy, Dotcom Distribution
Sarah Filderman, Vice President, Operations, Blissworld
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Handle Your Perishable Operations with Care: Cost Effective Tactics from Storing, Packaging to Shipping and Delivery

Thursday, April 24 10:15 AM - 11:05 AM
Room: Ballroom 7
Operations is tricky enough, but add perishable merchandise into the mix……and you’ll be in trouble economically with inventory, and with customers quickly if you aren’t using best practices. We’ll focus on issues that are specific to those of you handling perishables – including packaging, packing, communicating with the recipient, storage, shipping, inventory, and supply chain. It’s not often you get to spend time and share experiences with people that have solutions that can be helpful to you.
Below are our current panelists - more to be announced.


Cathy Hayward-Hughes, President & General Manager, Crystal Creek Logistics
Dave Hamburg, COO, Vital Choice
Bill Shea, General Manager, Wine Country Gift Baskets
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New Trends in Order Fulfillment Packaging: Delivering on Profitability

Thursday, April 24 11:20 AM - 12:10 PM
Room: Ballroom 7
One box or bag doesn’t fit all. This session covers current best practices of creating packaging that adapts to your varied product line and holds up to the rigors of the shipping process.

Topics will include:
1. Adding extra protection to your soft or fragile goods using 3D-Style packaging – an economical solution and scalable for larger items.
2. Void-fill – There is more than one way to fill a box. We’ll showcase some current products as well as exciting innovations on the horizon, particularly for packing your most fragile goods.
3. Variably-sized packages – Distributions centers have found that incorporating systems which produce variably-sized packages is and efficient and environmentally-friendly option. We’ll discuss current technology, available packing material, as well as the benefits to your distribution center.


Ken Myers, Director, Packaging & Automation, Tension Packaging & Automation


Brad Fehn, Vice President of Sales, FoldedPak (ExpandOS)
Rich Balcum, Fulfillment Director,
Andy Whiteside, President, Smart Karton
Evan Everett, General Manager of Packaging Systems, Pregis Corporation
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Using "Out of the Box" Strategies to Fuel and Manage Hyper Growth

Thursday, April 24 2:15 PM - 3:05 PM
Room: Ballroom 7
The Alex and Ani team will take attendees through their story of success as one of the leading life style brands in the U.S. Fueling and managing 300% growth in just one year takes a combination of innovative strategies along with technological solutions. We will take a look at the before and after of their distribution center and how they built it from the ground up to what it is today. Learn how they were able to take an “out of the box” approach with harnessing a new technology plan in place.


David Medeiros, Senior Vice President of Operations, Alex and Ani
Ron Crompton, Senior Director of Operations and Logistics, Alex and Ani
Joe Lezon, Chief Technology Officer, Alex and Ani
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Omnichannel Retail: Drive Online and In-Store Sales with Cross-Chain Fulfillment

Thursday, April 24 3:45 PM - 4:35 PM
Room: Ballroom 7
Implemented effectively, omnichannel solutions like ship-from-store and in-store pick up, can produce 2% to 20% incremental chain sales. The key to success is not just technology, but accurate inventory allocation, intelligent order routing, in-store operational execution, and change management. Join Tom Barone, SVP Omnichannel Operations Services at eBay Enterprise, and a retail client to hear how to address these issues, the key business criteria and the best practices for implementing ship from store and in-store pickup. You’ll learn what to expect, how to plan and execute, and lessons learned from a retailer who has successfully implemented omnichannel strategies.
Key Takeaways
• Learn how omnichannel initiatives, when deployed correctly, can produce dramatic revenue increases while driving customer satisfaction and leveraging physical stores as an asset.
• Learn about distributing inventory across the chain and use intelligent order routing to drive sales and operational efficiency.
• Learn how to address the most common obstacles faced by retailers who seek to launch omnichannel initiatives, and the benchmarks for success.
• Understand what’s involved in change management and operations execution for omnichannel initiatives.
Below is our speaker, more to be announced.


Tom Barone, Vice President, North American Operations, Radial
Lena Quintal, Director, Ecommerce Operations, Kenneth Cole
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